At ePharmacyke.com, we take our responsibility as an online pharmacy seriously and adhere to strict policies regarding the dispensing and sale of prescription drugs. Our policy ensures compliance with relevant laws, guidelines, and best practices to prioritize the safety and well-being of our customers. Here are the key aspects of our Prescription Drugs Policy:
- Valid Prescriptions: We require a valid prescription from a licensed healthcare professional, registered in Kenya, for all prescription drug orders. We do not dispense controlled prescription drugs without a proper and current prescription.
- Prescription Verification: Our licensed pharmacists carefully review each prescription received to verify its authenticity and ensure it meets the necessary legal requirements.
- Prescription Dispensing: Once a valid prescription is verified, our pharmacists promptly dispense the prescription drugs and prepare them for shipment.
- Prescription Medicine Education: We provide comprehensive information about prescription medications, including proper usage, dosage, potential side effects, and precautions. It is essential to follow the prescribed directions and consult with a healthcare professional if you have any questions or concerns.
- Privacy and Confidentiality: ePharmacy Kenya prioritizes the privacy and confidentiality of our customers’ health information. All personal and medical data are treated with the utmost security and stored according to relevant privacy regulations.
- Refills and Order Limitations: Prescription refills are subject to the discretion of the prescribing healthcare professional. Additionally, we may limit the quantity of prescription drugs that can be ordered to comply with legal requirements and promote responsible use. Refills of prescription only drugs can be done without a prescription if (1) we ascertain that you know the drug’s usage and potential side effects (2) the drug cannot be used in criminal acts like those under the controlled group – DANGEROUS DRUGS ACTS.
- Restricted Drugs: We do not dispense certain controlled substances or restricted medications to ensure compliance with regulations and prevent misuse. This is restricted even with a valid prescription, such drugs include; Ketamine, Rohynol, Midazolam
- Age Verification: Customers must be of legal age to order prescription drugs. We may require age verification before processing prescription drug orders.
- Reporting Adverse Reactions: Customers are encouraged to report any adverse reactions or side effects experienced while taking prescription medications to their healthcare provider and notify us, so we can take appropriate actions.
- International Shipping: Our policy on prescription drugs applies to orders shipped within Kenya. We may not be able to ship prescription drugs to certain international locations due to legal restrictions.
- Return Policy: Prescription drugs once shipped cannot be returned. You can request more information about the product like pictures before shipping.
By adhering to these policies, ePharmacyke.com aims to provide a safe and reliable platform for customers to access prescription medications while upholding the highest standards of pharmacy practice. Please feel free to contact our Customer Service team if you have any questions or require assistance related to prescription drugs or any other aspect of our services. Your health and well-being are our top priority.